Refund & Cancellation Policy

Effective date: July 29, 2026 · Last updated: July 29, 2026

This policy explains how to cancel a service agreement with Health Experts Reliance Organization LLC ("H.E.R.O."), when refunds are available, and how to raise a billing question. It forms part of our Terms of Service.

The short version: H.E.R.O. sells professional services, not physical products. Fees paid for work already performed are non-refundable, but you may cancel an ongoing retainer at any time with 30 days' written notice, unused prepaid retainer time is refunded or credited, and unstarted work is refunded in full. If something isn't right, contact us first — we will make it right or refund the disputed portion.

1. How to cancel

Send written notice to billing@consultyourhero.com or call (813) 807-7424 during business hours. No form, portal, or retention call is required. We will confirm your cancellation in writing within one business day and tell you the exact final amount due or refundable.

Monthly retainers

Cancel at any time with 30 days' written notice. Service continues, and is billable, through the end of that 30-day notice period.
If you have prepaid beyond the notice period, the unused prepaid amount is refunded in full, or credited at your choice.
There is no cancellation fee and no long-term lock-in unless a separate signed agreement expressly states a fixed term.

Project engagements

Before work begins: cancel within 5 business days of signing and before work has started for a full refund, including the deposit.
After work begins: you are billed for work performed and for non-recoverable third-party costs already incurred. Any remaining balance of prepaid fees is refunded within 10 business days.
On completion: completed and delivered project work is non-refundable.

Pass-through costs

Third-party costs purchased on your behalf — software licenses, subscriptions, supplies, and advertising spend — are non-refundable by H.E.R.O. once purchased, because they are paid to the third party. Where the vendor issues us a credit or refund, we pass 100% of it through to you. Where a subscription is transferable, we will transfer it to your own account rather than cancel it.

2. When we issue refunds

We will refund you when any of the following applies:

You were billed for services that were not performed.
You were billed in error, billed twice, or billed after a cancellation took effect.
You prepaid for a period or scope that was not delivered.
We are unable to deliver the agreed scope of work.
We agree, in resolving a service concern, that a refund is the appropriate remedy.

3. When refunds are not available

Professional services already performed and delivered in accordance with the agreed scope.
Time spent on work that was delayed or made unusable by information, access, or approvals not provided by the client.
Third-party costs already paid on your behalf, except to the extent the vendor credits them back to us.
Dissatisfaction with a business outcome (for example revenue, patient volume, or advertising results) where the agreed scope of work was in fact delivered. We do not guarantee business results.

4. How to request a refund

Email billing@consultyourhero.com with the invoice number, the amount in question, and a short description of the issue.
We acknowledge every request within 1 business day.
We review and give you a written decision within 5 business days.
Approved refunds are issued to the original payment method within 5–10 business days. Card refunds typically post to your statement within 5–10 business days after that, depending on your bank; ACH refunds typically post within 3–5 business days.

Refunds are issued in United States Dollars (USD) for the amount paid. We do not charge a processing or restocking fee on refunds.

5. Service issues — tell us first

If work is late, incomplete, or not what was agreed, contact us before disputing a charge with your bank. We will correct the work at no additional cost, extend the service period, or refund the affected portion. Most concerns are resolved within a few business days.

6. Billing questions and chargebacks

Charges from H.E.R.O. appear on your card or bank statement as HERO HEALTH EXPERTS. If you do not recognize a charge, contact us at billing@consultyourhero.com or (813) 807-7424 and we will identify it and resolve it — including issuing a refund where one is due — faster than a bank dispute can be processed.

7. Suspension and termination by H.E.R.O.

We may suspend or terminate services for non-payment after written notice, or where continuing would require us to violate law or a third-party agreement. In that case you remain responsible for services performed through the termination date, and any unused prepaid balance is refunded.

8. Contact

Health Experts Reliance Organization LLC
6424 N Armenia Ave
Tampa, FL 33604, United States
Email: billing@consultyourhero.com
Phone: (813) 807-7424
Business hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time